FAQ

General Questions

Life Learners is an educative learning platform for enhanced knowledge and development of individuals, groups, corporate bodies, and organizations. It was founded and established by a conglomerate of individuals whose main core focus is reaching the grassroots with same level of modernized way of learning.

The Life Learners e-learning platform offers you an opportunity to study from anywhere in world, through the internet. We offer professional online courses and programs of same high quality and standard to help advance you in your career and profession. Online learning is flexible, convenient and does not require you to be physically present at our on-site trainings.

Over the years, we’ve been working our main objectives and we’re made bold to say that it reaches over 1 million learners per year.

You will find almost unending free courses, topical and interactive content, videos on Life Learners. Follow us on twitter @lifelearnersng, Instagram #lifelearnersng and Facebook @lifelearnersng where we share all the latest free content

It’s Simple. Create an account on the platform by registering. Registering on the platform is quick; Simply click the ‘Register’ button, fill the online form with the required information, upload your passport photo click the submit button. A link will be sent to your email address; Login to your email account, follow the instructions in the email sent to you to complete your registration. You can then login to your platform account, register in any course or program of interest, enter your virtual classroom and start learning the fun way!

Creating an account on the Life Learners e-learning platform makes you a student of our online school which is still a part of one of our numerous training forms.

You can use the search bar to search for any course or program on the platform. The search bar is visible at the top of every page. You can browse through courses and programs by accessing the courses page through ‘Our Courses’ menu item. The courses page gives you access to all the courses on the platform. The courses page also allows you filter the courses or programs being displayed; you filter courses and programs by schedule, price, qualification level, and certificate award.

User Account Questions

Your user profile contains the information about yourself that you have provided on Life Learners as well as any recommendations of what you may also like, the free courses you have enrolled on and your personal tag cloud. From here you’ll also be able to track your progress and access activity records. To amend your profile, click on your name, which is displayed near the top of each page. You can control what information you share with other people – allowing you to choose if you want to learn in public, or private, or a mixture of both.

Remember that if you don’t wish to share any of your details with the public, you can change your settings to private. However, if you decide you wish to delete your account, please send an email to [email protected] from the email address you used to register and our team will manually remove your details from our system.

Please be aware that this will remove all records of your activity on the site.

If you are having problems accessing your account then it might be possible you have forgotten your password; you will have to reset your password. To reset your password, Click the login button. On the login page, click the ‘forgot password’ link. Enter your email address. A password reset email will be sent to you. Access your email account and kindly follow the instructions in the email to reset your password.

A course is completed when you pass every activity (assignment, quiz, etc) in the course. You can see the completion status of your courses ‘Course Completion’ tab in your account page. A completed course will be marked as completed and an option for you to download and print the certificate assigned to that course on successful completions, will be made available to you. Completion of programs require that all courses under that program are completed. You can view the completion status of your programs under the Course Completion’ tab. When you complete a program, a certificate download link is made available for you to download any certificate assigned to the program.

Life Learners offers alternative versions of our course material. On course pages, you will find a prominent ‘Download this course’ box with links to access these materials in either the left or right hand columns depending on which section of the course you are in.

To view these you will need appropriate software on your device, or experience of working with the format.

  • Word – This will open in most word processing software, including Microsoft Office and Google Docs. Microsoft offers a number of free Word readers via its website.
  • PDF – Most devices and desktop machines will come with a PDF reader bundled in the operating system. Adobe offer a range of up-to-date free downloads .

There are numerous courses on Life Learners, all of which are currently free to study.

Life Learners courses cover a wide range of subjects taught across the several categories of disciplines. Many are based on Researched course materials while others are written specifically and creatively crafted for Life Learners.

All of our courses enable you to earn a Statement of participation and some also allow you to earn a free digital badge. You can use your badge or statement of participation to share your achievement with others although they do not carry any formal credit towards a qualification.

Find out more and explore our free courses here.

The starting point is the Introduction, under ‘Course content’. You then navigate through the course either using the left hand navigation, or the ‘Next’ and ‘Previous’ buttons.

Having enrolled on a Life Learners course and have completed it, you will be able to access and download a Certificate of Completion as a PDF.

To get your Certification of completion/participation learners must:

  1. Read the course Introduction and Guidance.
  2. Be enrolled on the course.
  3. Read every page of the course and submit any quizzes within it.
  4. You will be notified by email if you have received a Certification of completion but please allow up to 24 hours for this to happen. At this point, it will also appear in your Profile in the Achievements section.

The Certification of completion does not carry any formal credit towards a qualification.

Technical Questions

Desktops

Life Learners learning platform is optimized to be enjoyed by users on the current full versions of Chrome, Firefox, and Edge on Windows 10 and Firefox, Chrome and Safari.

Mobile & tablet

Our objectives is to provide the best possible experience for users of iPads, Blackberry, Android, Tablets, and that all features will work as intended on these devices, and although we are in the process of making the site responsive and it would be at its best.

Likewise, we aim to provide the best possible experience for users of iPhones and Android phones.

Most notably, many interactives use Flash, which is not supported widely on portable devices. We suggest using a browser designed to display Flash content to enjoy these features.

There could be many reasons but the most probable is that you have simply forgotten your password, are trying the wrong one or are entering it incorrectly. Does your username or password contain a mixture of upper or lower case letters? It should be entered exactly.

You could also try clearing cookies from your browser or trying another browser to see if that helps.

If you’re still having problems, please email [email protected]

You need to be signed in each time you study / return to the course in order for your progress to be tracked.

If you’re still having problems, please email [email protected]

Please feel free to link to pages within the website. We cannot guarantee the permanence of any specific link other than those to the homepage.

Educators are encouraged to use Life Learners content to teach but not for commercial purposes.

Payment Questions

The platform offers three payment options: Bank Deposit, Online payment and at the point of service. The bank deposit payment option allows you pay for a course or program by paying through your bank. When you select the bank payment option, an email notification is generated for the transaction that shows an evidence of payment. For on-site training class, you are required to print this receipt as a payment evidence before sitting for a class.

However, for learning at your place of convenience, once you subscribe and pay for a course, you are automatically logged in to take the course.

In other words, on successful payment, you will be enrolled in the course or program you made payment for. The online payment method allows you pay online using your debit, credit or ATM card. This payment method is fast, convenient and hassle free.

If you make payment for a course or program through bank deposit, it might take some time for your bank to signal us of your payment. Kindly exercise some patience; you should be registered within few hours.

Definitely! You can track all your payment transactions on the platform. A detailed record is kept for any transaction you perform. To access your payment records, login to your account, click the “transactions tab” to view all your transactions. You can print receipts for successful payments through this tab.

Others

Please click on the word Unsubscribe in your copy of the e-newsletter and this will unsubscribe you. Newsletters are sent quarterly to subscribers

In developing Life Learners, The Life Learners Company is very grateful for the generous support of givers, philanthropist, Non-Governmental Organizations and well-meaning individuals. Our mandate of widening open access to digital learning for unreached areas of the continent spurs us daily to add value to lives.

 Through Life Learners, we intend to contribute significantly to the development of both the reached and unreached areas with rich quality resource materials and an open widespread of educational resources delivery at various local and international levels.

The generosity of our users, supporters and partners will help our dedicated staff to continue the academic, technological and research activities that support Life Learners.

You can make your donation to Life Learners using our safe and secure online form.

Your gift – whatever the amount – will enable us to continue to fulfil our mission.

You may also send your donation to:

The Life Learners Headquarters
Suite 335, The Kings Plaza,
Ahmadu Bello Way,
Kado, Abuja.
Nigeria.

Tel: 09099999569, 09055588876
email: [email protected], [email protected]
Web: www.lifelearners.ng

If you can’t find the answer that you are looking for, please contact us at [email protected] and we will try to respond as soon as possible.